📦 URBANWOLFS – Return &Exchange Policy

✅ UrbanWolfs Return & Exchange Policy — Key Points

  • UrbanWolfs me aap ko 15 din ka window milta hai — matlab product milne ke 15 dinon ke andar aap return ya exchange request kar sakte hain. URBAN WOLFS

  • Return / exchange tab possible hai agar:

    • Item unused / unwashed ho

    • Sari original tags, labels aur packaging intact ho (poly bag, etc.) hoon. URBAN WOLFS

  • Courier / shipping charges jo aapne pay ki hongi, refund nahi hoti (non-refundable). URBAN WOLFS

🔄 Size Change ya Exchange ka Process

  • Agar size fit na aaye, to product uski asli packing + tags ke sath wapas bhejna hai. URBAN WOLFS

  • Unke office address (jo return request ke time bataya jayega) par parcel deliver/ship karna hoga. URBAN WOLFS

  • Jab unko product mil jaye aur verify ho jaye ke condition theek hai, to agar requested size/variant available hoga, to naya product bhej diya jayega. URBAN WOLFS

  • Usually exchange processing me 4–6 working days lag sakte hain. URBAN WOLFS

🔙 Refund Option (Agar Return Karna Ho)

  • Agar aap item return karna chahte hain (na ke exchange), to bhi wahi rules apply honge: item unused hona chahiye, tags intact hone chahiye, original packing ho. URBAN WOLFS

  • Refund sirf us surat me possible hoga jab product damaged ho, galat item deliver ho, ya manufacturing fault ho. Size issue, pasand na aana, ya color difference ki surat me sirf exchange available hoga — refund nahi milega. 

  • Refund ke dono options diye gaye hain:

    1. Coupon Code — jitna aapne pay kiya, utna coupon credit milega, jise aap future purchase me use kar sakte hain. URBAN WOLFS

    2. Cash / Bank Transfer / EasyPaisa — agar aap chahen to paisa wapas mil sakta hai. URBAN WOLFS

  • Refund processing me 5–10 working days lag sakte hain. URBAN WOLFS

⚠️ Kuch Important Notes

  • Return / exchange tabhi accept hogi jab product bilkul new condition mein ho — koi use, wash ya damage nahi hona chahiye. URBAN WOLFS

  • Courier charges non-refundable hain — iska matlab agar aap khud parcel bhej rahe hain (return ya exchange ke liye), to courier fee khud bear karna padega. URBAN WOLFS

  • Policy update hone ka right company ke paas hai — yaani kabhi bhi conditions badal sakti hain.